Information we collect

When you contact us or use Alana, we collect the information you provide, such as contact details, mortgage-related information and chat messages. We also collect technical and website usage information.

How we use it

We use this information to answer questions, provide estimates, arrange appointments and respond to your mortgage inquiries. Alana conversations are saved and may be reviewed by Alan Fetterly.

Sharing your information

We never sell your personal information. We use service providers to operate our website, process AI conversations and manage inquiries. Information may also be shared with our brokerage as needed to respond to your requests. Some service providers may process information outside Canada.

Protecting your information

We protect your personal information with safeguards designed to prevent unauthorized access, use or disclosure. We keep it only as long as needed for the purposes described here and applicable legal requirements.

Your privacy and choices

For privacy questions or concerns, requests to access or correct your information, or requests to withdraw consent, contact our privacy contact:

Alan Fetterly
alan@fetterlyfinancial.com

Withdrawing consent may limit the services we can provide. Some information may need to be retained to meet legal requirements.